Management biographies
Mary Chaffin, President
As owner and president of H&W, Mary Chaffin oversees all corporate functions and directs the company to ensure that it attains sales and profit goals. She is responsible for devising all current and long-range plans and objectives. Her vision for the company's next two decades is to raise the bar of customer support even higher and to explore innovative technologies for opportunities in product development and services.
Chaffin successfully navigated H&W through the technology boom of the 1990s when the company saw revenues double and profits triple. Under her capable leadership, H&W has maintained steady profits during the tumult of the dotcom landslide of the 2000s.
Chaffin acquired H&W from founder and owner, Robert M. White, in January 2002, and she has served as president since December 1992. In her 25-plus years with the company, Chaffin also served as executive vice-president of administration, sales manager, and director of marketing.
Chaffin earned a Bachelor of Business Administration in Accounting.
Julie Bouvier, Director of Communications and Operations
Julie Bouvier joined H&W in 1994 and brings more than 25 years of technology and managerial experience in the computer industry to her position as Director of Communications and Operations. Bouvier oversees IT infrastructure as well as software quality assurance, customer relationship management, project management, technical writing, marketing communications, and market research. She provides leadership and management to all aspects of corporate services and internal hardware and software architectures. The core of her efforts is to ensure that H&W upholds its commitment to customers and quality.
Prior to joining H&W, Bouvier spent more than 15 years in IT management in both the manufacturing and banking industries.
Matt Link, Director of Business Development
Matt Link joined H&W in 1998, when he began his career in sales. As the current Director of Business Development, Link's group focuses on educating customers and prospects about how H&W can address their IT goals, aligning customer needs to H&W solutions, and managing existing and new business arrangements.
Link holds a Master of Business Administration degree and a Bachelor of Business Administration degree in Marketing from Boise State University.
Richard D. Newman, Chief Technology Officer
Richard Newman joined H&W in 2010. As the company's Chief Technology Officer, he holds overall responsibility for long-range direction of product research and development. Newman is also tasked with evolving H&W's technical architecture and keeping the company current on technology trends.
Newman brings to this new position more than 20 years of experience primarily in commercial software engineering and entrepreneurial finance. He has broad experience solving crucial business challenges, leading highly effective teams, and managing complex technical projects.
Newman holds a Master of Business Administration degree from the University of Washington, a Bachelor of Science in Computer Science from Boise State University, and a certificate in Software Product Development from the University of Washington.
