Contact H&W Computer Systems
An H&W representative will contact you within four hours between 7 a.m. and 5 p.m. Mountain Standard Time, Monday through Friday, excluding holidays. Otherwise, an H&W representative will contact you on the next business day.
Sales
- Phone: 1-800-338-6692
- Email: webtrack@hwcs.com
Support
Before calling H&W Support
Use the following resources on the H&W Support website to eliminate unnecessary calls and save time. These resources require that you log in. If you have never logged in, you must request an account.
- Web: support.hwcs.com
- Read the product documentation. Many questions are answered in the product manuals.
- Review current compatibility tables. Make sure you are on the current release.
Before using email to share sensitive data
If the customer chooses to provide data through email, H&W cannot guarantee the security of that data. H&W strongly encourages customers to not use email as a means of sharing sensitive data and provides a secure FTP site to upload information.
When calling H&W Support make sure you have:
- Customer ID or name of the company that owns the H&W product.
- Phone number of the company that owns the product.
- H&W product name.
- Software version (including PTF level).
- Operating system version and CICS version.
Most of this information, which you can find on any H&W invoice, allows our support staff to more efficiently resolve the issues you are facing. Thank you for your help.
- Phone: 1-208-377-8436
- Email: support@hwcs.com